Bereng Mpaki
NEDBANK Lesotho is set to launch a new system that would include innovative products and service offerings such as mobile banking, payments and money transfer capabilities on 17 October 2016
Managing Director PJ Bouwer this week announced the impending development worth over M660 million which was necessitated by the bank’s quest to improve service delivery to clients.
Mr Bouwer said as a result, there would be a temporary suspension of the bank’s walk-in services from 15-16 October in order to install a new core banking system in all its branches.
Card services such as ATM and Point of Sale services would however, not be affected and would be operational on the weekend in question.
“Nedbank Lesotho will run on a new core banking system and internet banking from 17 October, following successful implementation in Nedbank Namibia and Nedbank Swaziland respectively. The system will be implemented in Lesotho during the weekend of 15-16 October 2016.
“This forms part of Nedbank Group’s overall strategic investment of R660 million in total into its operations in the Southern African Development Community (SADC),” Mr Bouwer said.
He said in order to enhance transparency in the bank’s rates, bank charges would now be reflected on the advice slip each time a client carried out a transaction.
“The new banking system will also enable us to offer simpler and more transparent pricing as bank charges will appear in real time reflecting as an individual item per transaction. With this upgrade, our clients will also be offered value added bundled options,” he added.
He said the October 17 launch would follow months of meticulous planning and extensive work behind the scenes to ensure a seamless transition to the new, technologically advanced operating system.
He said they were also informing their clients of the inconvenience to walk-in customers.
“We are putting the new system in place so as not to put the business and clients at risk. To allow for the new system changes, our branches will therefore be closed on the weekend of the 15-16 October, but all ATMs and point of sale devices will be operational; we apologize for any inconvenience that this will cause our clients.”
“With the new system, our client value proposition will be enhanced exponentially, setting us well on our quest to being the most admired bank in Lesotho,” said Mr Bouwer.
Nedbank Zimbabwe and Malawi are next in line to move to the new platform, which supports Nedbank’s strategy and promise to clients to further expand its products and services into the rest of Africa.
Nedbank’s Teboho Mhlanga said the upgrade strategically planned to take place during the weekend when demand for walk-in services is significantly lower.
For his part, Ernest M Davidson who is the Executive Head: Flexicube Business Owner Nedbank Rest of Africa- Subsidiaries, said they would use the experiences from Namibia and Swaziland to ensure the upgrade is a success.
About Nedbank Lesotho
Nedbank Lesotho offers a full spectrum of personal, business and corporate banking services, ranging from savings accounts, trade finance and forex services to offshore investments and electronic and internet banking services. Nedbank Lesotho has 10 branches located in Maseru, Mafeteng, Mohale’s Hoek, Maputsoe, Hlotse, Butha Buthe, Berea and Roma.
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