MASERU — Telecommunications giant, Vodacom Lesotho, says it has spent over M37 million upgrading its networking system in a move it says will see its customers enjoying better services. Vodacom Lesotho managing executive technology, Joseph Goolam, told a press conference the upgrade will see customers enjoying “increased network capacity country-wide”.
“Over the past couple of weeks our customers have experienced terrible network coverage and we apologise for the inconvenience but we were upgrading our systems,” Goolam said. “We have now completed the upgrade whereby 71 base stations were swapped in different districts with the latest technology that will afford customers increased capacity and improved network quality.”
He added: “There was no flexibility to do capacity upgrades . . . at the time so the renewal which was completed in September will see a more increased network capacity countrywide.” He said to reduce the number of dropped calls and the month-end congestion in Maseru Vodacom Lesotho had “renewed the switch for the Maseru area and migrated traffic to it. We have also installed seven new base stations”.
Goolam said five more sites will be equipped with internet services to improve the internet speed in Maseru. Vodacom Lesotho managing executive commercial, Tšabiso Letsoela, said they felt it important to brief their customers about the network problems because “the marketing team have a number of exciting activities and surprises for our customers so we didn’t want to be labelled money-spenders with a bad network”.
“Every year at this time we bring excitement to our customers and we first want to apologise to them for the past months,” Letsoela said. He said although they had network problems, they had managed to retain most of their customers and recruited new ones “so we thank Basotho for their loyalty”.