LETSHEGO Lesotho, a micro-finance lending company, has opened a new branch in Maseru in a bid to expand its footprint and accessibility to its clients.
Located at LNDC Shop 5 along Kingsway Road the new branch is bigger and easily accessible to clients.
Letshego Holdings Limited is a multinational organisation headquartered and listed in Botswana. It offers finance solutions to under-served populations across 11 sub-Saharan markets. It has branches in eSwatini, Rwanda, Nigeria, Namibia, Uganda, Kenya, Tanzania, Mozambique, Botswana and Lesotho.
In Lesotho, the company already had branches in Butha-Buthe, Quthing, Mafeteng, Leribe and Maseru.
The new Maseru branch was officially opened by Letshego board member, Selikane Motseko.
Mr Motseko said the new branch was a milestone in the growth and expansion of Letshego adding that they were committed to improving Basotho lives.
“The new branch will bring Letshego services closer to customers by extending both the company’s physical presence and introducing innovative access channels,” Mr Motseko said.
“The development is in line with Letshego’s drive to offer unique, relevant and accessible solutions for individuals and businesses across all points of their Lesotho operations.”
Mr Motseko said Maseru is a bustling city that needs and welcomes new investments to provide renewed value and opportunities for customers.
“The opening of the new branch underscores our commitment to offer financial services for the benefit of more people in Maseru and our neighbouring communities.”
He added that their operations were becoming increasingly digital in recognition of the Covid-19 pandemic which requires the public to maintain social distancing.
Letshego Lesotho’s chief finance officer, Abia Moabi said the new branch is part of their “new and exciting customer experience aspirations that require a steep change in how we deliver customer value and service excellence”.
He said Letshego is committed to transforming customer experience and providing unique and relevant solutions easily accessible to clients.
“Our broad branch network is supported by our growing digital and electronic channels in recognition to the fact that customers have other important things to do and that we always need innovative ways to make things easier and convenient for them.
“Further investments are underway to increase customer access points across Lesotho through innovative digital channels that will transform the customer’s experience. To this end, we have already launched digital channels to provide easy and all-time access to both existing and prospective customers across the country,” Mr Moabi said.